Billing & plans

At a glance

Who uses it: School and district administrators who own the AmplifyED relationship.
When to use it: During trial, at renewal, when adding seats, or when a payment method needs updating.
Permissions required: Administrator. Billing details are not visible to facilitators or teachers.
Navigation path: Administration → Billing.

Plans

AmplifyED offers four tiers, each with monthly and annual billing options:

Starter — Single school, core case-management workflow.
Growth — Adds branding, attention rules, scheduled exports, AI drafts.
Pro — Adds case messaging, additional reports, larger AI quota.
District — Cross-school rollups, district-level audit, premium support.

Add-ons (available on Growth and above): extra students-receiving-support, extra teacher portal seats, extra facilitator seats, and extra monthly AI drafts.

Before you begin

Confirm your district's preferred billing cadence (monthly vs. annual).
Have a card or a purchase order workflow ready. ACH and invoicing are available on annual plans.

Step-by-step

Start or change a plan

Administration → Billing.
Click Change plan. Pick the tier and interval.
Click Continue to checkout. An embedded checkout opens — no redirect off-platform.
Complete payment. Your new plan activates immediately and the trial banner clears.

[SCREENSHOT: admin-billing-change-plan] Administration → Billing with the Change plan drawer open, comparing Growth and Pro side-by-side.

Manage payment method or invoices

Click Manage billing to open the self-service portal. From there you can update your card, change billing email, download past invoices, and cancel renewal.

Adjust seats and add-ons

Open the Seats & add-ons section. Adjust the counters and confirm. Proration is handled automatically.

Trials

New organizations get a time-limited trial of Growth-tier features. The end date is shown in a banner across staff pages. To convert, click Choose plan from the banner or visit Administration → Billing.

If a trial ends without conversion, the org enters a brief grace period during which administrators can still sign in to choose a plan or export data. After grace, write surfaces are paused; historical data remains preserved.

Tips & best practices

Pick the annual plan if you know you are deploying — it includes a multi-month discount.
Add seats slightly above your headcount so a mid-year hire doesn't block an invite.

Common mistakes

Updating the card in your bank app without updating it here — the next renewal will fail.
Forgetting to assign a billing contact in Organization settings — failed-payment emails go to the wrong inbox.

FAQ

Do you offer purchase orders? Yes, on annual plans. Contact billing@amplifyed.app to set one up.

What happens to my data if I cancel? You can export all student records, cases, notes, and audit logs before the grace period ends. After grace, data enters retention deletion per your configured policy.