Teacher messaging

At a glance

Who uses it: Teachers attached to a case, talking with the case's facilitator.
When to use it: Quick questions, scheduling, status checks — anything you'd otherwise text or email.
Permissions required: Teacher attached to the case. Requires Pro or District plan.
Navigation path: Teacher Portal → Cases → open a case → Messages tab.

Purpose

Case messaging gives you a per-case conversation thread with the facilitator that's scoped, audit-logged, and visible to the right people — without bouncing into personal email.

Who else sees the thread

The case's assigned facilitator (always).
Any co-facilitators.
School administrators.

Parents do not see messages. For parent-bound content, ask the facilitator to add a parent-visible note instead.

Step-by-step

Open the case from your portal.
Click the Messages tab.
Type your message. @-mention the facilitator (or another teacher on the case) to notify them directly.
Send. They get a notification (per their settings) and reply in the same thread.

[SCREENSHOT: teacher-messages-thread] Teacher Portal → case Messages tab showing a 3-message thread between a teacher and a facilitator.

Tips & best practices

Keep messages short — long updates belong in a feedback submission or a note (which the facilitator can post).
Use messages for coordination, feedback for status, and referrals for new concerns.

Common mistakes

Posting confidential parent quotes verbatim — even though parents don't see messages, anything you write is part of the audit record.
Treating messages as official documentation — the official record is case notes, posted by the facilitator.

FAQ

Can I start a message thread without a case? No — messaging is always scoped to a specific case. If there's no case yet, submit a referral.

Are messages encrypted? Yes — like all AmplifyED data, in transit and at rest. See Data encryption.