AI providers and models
Last updated 2026-06-08
At a glance
- Who uses it: Administrators evaluating or documenting AI for procurement.
- When to use it: Once during procurement, then revisit if your district's AI policy changes.
- Permissions required: Administrator. Configuration is read-only for most orgs; procurement details are public.
- Navigation path: Administration → AI (read-only view of the active provider).
Purpose
AmplifyED's optional AI features (drafts, summaries, action plans, rule design) all route through a single managed AI gateway. This article describes which provider and model is in use and what your district's AI policy needs to cover.
Active provider
- Provider: Lovable AI Gateway.
- Underlying model: Google Gemini 3 Flash Preview.
- Hosting region: US.
No customer data is used to train the underlying model. See AI & FERPA data handling for the full data-flow.
What AI is used for
- Drafts — message and note drafts you can edit before saving.
- Summaries — case summaries surfaced inside the case page.
- Action plans — structured plan outlines with goals and tasks.
- Rule design — natural-language helper for assignment rules.
Every AI output is a draft until a human accepts it. Nothing the AI produces is auto-applied to the case record.
Usage limits
Each plan includes a monthly cap on AI-generated drafts (ai_drafts_per_month). When the cap is reached:
- Existing AI outputs already accepted into the record remain available.
- New draft requests show a "limit reached" banner with a link to billing.
- Add-on draft packs are available on Growth and above.
Current usage is shown on Administration → Billing → Usage.
[SCREENSHOT: admin-ai-usage-panel] Administration → Billing → Usage panel showing current month's AI draft consumption against the plan cap.
Disabling AI
To turn AI off org-wide, contact your account manager. The platform retains every non-AI capability — AI is opt-in feature surfacing, not core path.
Related articles
FAQ
Can we use our own AI provider (BYO key)? Not at this time. The managed gateway exists so we can guarantee the data-flow described in our FERPA documentation.
Do AI drafts go into the audit log? The acceptance of an AI draft into a note or message is audit-logged. Discarded drafts are not retained.
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