---
title: AI & FERPA data handling
category: ai
order: 2
lastUpdated: 2026-06-07
featureAvailability: GA
roles: [admin, district-admin, facilitator]
relatedArticles: [ai/ai-drafts, procurement/ai-student-data, security/ferpa-overview]
---

## Purpose

Explain exactly what data leaves AmplifyED when AI features are used, and what protections apply.

## The short version

- AI features are **opt-in** at the org level.
- **No student PII** is sent to the model. Names and identifiers are masked before the request leaves AmplifyED.
- The provider **does not train** on prompts. Contractual zero-retention is in place.
- Every AI request is **audit-logged**.
- Output is **never auto-saved** — a human must review and click Save.

## What gets sent

| Field                              | Sent to model? |
|------------------------------------|:--------------:|
| Student name                       | No (masked)    |
| Student ID                         | No             |
| Date of birth                      | No             |
| Concern type (e.g. "academic")     | Yes            |
| Intervention type                  | Yes            |
| Your typed bullets / prompt        | Yes            |
| Existing case notes                | Only if you explicitly opt in for a summary |

## Providers

AmplifyED uses managed AI through the Lovable AI Gateway, which routes to enterprise-tier APIs at OpenAI and Google. Both contractually do not train on inputs. See [Subprocessors](/help/procurement/subprocessors) for the current list.

## Turning AI off

**Administration → AI features → Disable**. AI buttons and panels disappear across the product. No backfill or data loss — saved notes remain unchanged.

## FAQ

**What if a teacher includes a student's name in their typed prompt?**
The masking pass runs before the request leaves AmplifyED. The model receives `<student>`, not the real name. The original prompt remains in your audit log.

**Are AI prompts retained by the provider?**
No — zero-retention is configured. See [Subprocessors](/help/procurement/subprocessors).

**Can I see what prompts were sent on behalf of my school?**
Yes — **Administration → AI activity log**. Admin-only.

## Related

- [AI drafts](/help/ai/ai-drafts)
- [AI & student data](/help/procurement/ai-student-data)
- [FERPA overview](/help/security/ferpa-overview)